Most often high bills are a result of increased water use. Changes in outdoor water use, such as watering a new lawn or using a new sprinkler system are usually responsible for large increases. Reading your water meter before and after watering can help you identify how much you are using.
In most cases an unusually high bill could be the cause of a leak, the most common being a toilet leak. A single "running" toilet can quietly waste over 1,000 gallons of water in a single day. Detecting Leaks elsewhere in your plumbing system might reveal other sources of water loss.
Maybe it was a mistake on our part. Although we read our meters with a high degree of accuracy, sometimes we make mistakes. If you suspect that we have misread the meter please call our office at 865.982.3560. We will gladly check the reading and make any necessary billing corrections.
Our utility offers a once-a-year leak adjustment for each customer. Fill out this Leak Adjustment Policy and bring it along with the disputed bill to our office and one of our customer service staff members will be happy to assist you.
All customers are billed once every month.
Effective August 1, 2007 the Balance Forward on your statement must be paid in full by the due date shown on your current statement or a $50.00 late fee will be added and your water service will be disconnected. You will not receive a late notice.
Read our Rules & Regulations for a full explanation of our policy.
Yes, you can pay your monthly charges with a Visa, Master Card, Discover, cash, check, money orders, or have it automatically drafted from your checking account each month.